According to the Oxford Dictionary, Mediation is 'intervention in a dispute, process or relationship in order to resolve it.'

Relationships, both at home and at work, are built on communication. Verbal, physical and emotional interactions are the core elements of any relationship, and what they depend upon. Often these interactions work well; occasionally they don't. Sometimes they work adequately but have the potential to be so much better.

Mediation is the art of negotiating within a relationship so that both sides benefit. It is the process of developing skills and sensitivity in our daily communications to move beyond distrust or misunderstanding to a new, active level of mutual agreement. The purpose of mediation is to create a climate of trust and confidence. Both sides in any discord have the opportunity to realise that empathy for each other does not have to mean submission. While actions might cause conflict, the needs behind those actions do not have to, so modifying subsequent actions to take account of the feelings and deep aspirations of others will help to avoid future conflicts.

Mediation supports all those involved in a dispute in working through their difficulties to discover new solutions together. It can be enormously empowering and rewarding, but also highly cost-effective, both in terms of personal relationships and of workplace outcomes.

Using the Rosenberg Communication Process (a synonym for NVC℠), The Positive Communication Business aims to resolve conflicts creatively and sensitively, following an established structure:

i) the Mediator works with the parties together. Each party separately identifies their needs and concerns. If anger or distress are apparent, the Mediator will provide coaching to transform judgements into needs acknowledged by both parties.

ii) once each party's needs have been identified clearly, they are encouraged to envisage an initial common act to symbolise the new-found understanding.

iii) the Mediator supports both parties in establishing a meaningful new connection (or re-establishing an existing connection wherever possible).

iv) each party is encouraged to hear and be heard by the other, with attention and respect, and to reformulate each other's needs.

v) steps are taken towards the rebuilding of trust and collaboration.

vi) a mutual strategy is agreed encompassing the requirements of all concerned to foster greater openness, acceptance and commitment

vii) all points of agreement are recorded for immediate and future implementation

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